📋 Index

1. Preamble and Definitions
2. Scope of Application
3. The Product: Custom-Made Good
4. Purchase Process and Formation of the Contract
5. ⚠️ Exclusion of the Right of Withdrawal
6. Prices, VAT and Payment Methods
7. Shipping and Delivery
8. Legal Guarantee of Conformity
9. Customer's Liability for Uploaded Images
10. LEGO® Disclaimer
11. Intellectual Property
12. Limitation of Liability
13. Privacy and Data Processing
14. Communications and Customer Support
15. Amendments to the Terms and Conditions
16. Applicable Law, Competent Court and ODR

1Preamble and Definitions

These General Terms and Conditions of Sale (hereinafter the "T&C" or "Conditions") govern the offer and sale of products through the LATEREGO website (hereinafter the "Site"), operated by Sesterzi 2 S.r.l., with registered office at Via Carlo Maria Maggi 6, 20154 Milan (MI), VAT No. 1383408065 (hereinafter "LATEREGO" or the "Seller").

The Seller can be reached exclusively through the support chat available on the Site, by indicating the order number as the unique identifier of the request.

These T&C are drafted in compliance with:

• Legislative Decree No. 206 of 6 September 2005 — Italian Consumer Code;
• Legislative Decree No. 70 of 9 April 2003 — electronic commerce;
• Legislative Decree No. 170 of 4 November 2021 — implementing Directive (EU) 2019/771 on the sale of goods;
• The Italian Civil Code, in particular Arts. 1326 et seq. concerning the formation of the contract;
• Regulation (EU) 2016/679 (GDPR) as regards the protection of personal data.

For the purposes of these T&C, the following terms shall mean:

2Scope of Application

These T&C apply to all purchases made on the Site by Customers who qualify as consumers within the meaning of Legislative Decree 206/2005. For purchases made in the exercise of a professional, business or craft activity, certain protections provided by the Italian Consumer Code do not apply.

The Site and the services offered by LATEREGO are intended for Customers residing predominantly in Italy. The Seller reserves the right to fulfil orders from other European Union countries to the extent permitted by its operational capacity, it being understood that these T&C remain the primary and legally binding version in the Italian language.

Completion of the Checkout process constitutes full, complete and unconditional acceptance of these T&C, of the Refund & Returns Policy and of the Privacy Policy. Before proceeding with the purchase, the Customer is required to read carefully all three documents, available on the Site.

3The Product: Custom-Made Good

LATEREGO offers customised sets of building bricks, made from a photo provided by the Customer. The production process is entirely made to order: each Product is unique, designed and made specifically according to the characteristics of the image uploaded by the Customer.

For this reason, the Product is classified as a good made to the consumer's specifications or clearly personalised pursuant to Art. 59(1)(c) of Legislative Decree 206/2005 (Italian Consumer Code). The consequences of this classification for the right of withdrawal are illustrated in detail in Art. 5 of these T&C.

Product Characteristics

• The Product is composed of building bricks compatible with the LEGO® system, but not manufactured or distributed by The LEGO Group (see the LEGO® Disclaimer — Art. 10).
• The dimensions, the number of bricks and the level of detail of the set depend on the package chosen at the time of the Order and on the characteristics of the uploaded photo.
• The 3D Rendering approved by the Customer constitutes the contractually binding representation of the finished Product. Small colour variations due to the difference between on-screen rendering and physical materials are possible and do not constitute a lack of conformity (see Art. 12).
• The photographs and images on the Site provided for illustrative purposes are purely by way of example and do not form an integral part of the Contract.

4Purchase Process and Formation of the Contract

The purchase of a LATEREGO Product is structured into the following sequential phases, each with specific contractual implications:

5Exclusion of the Right of Withdrawal

5.1 — The exact moment of exclusion of withdrawal

In order to ensure maximum transparency, LATEREGO clearly distinguishes the following phases in the purchase flow:

5.2 — Technical traceability of consent (GDPR accountability)

In order to comply with the accountability principle provided for by Art. 5(2) of Regulation (EU) 2016/679 (GDPR) and to document, in an enforceable manner, the Approval of the Rendering by the Customer, LATEREGO automatically records, at the exact moment the Customer ticks the dedicated confirmation box before checkout (Step 4 of the purchase process described in Art. 4):

• Timestamp (UTC timestamp) of the confirmation, with millisecond precision;
• IP address of the connection from which the confirmation was made;
• Cryptographic identifier (SHA-256 hash) of the approved Rendering session, which makes it possible to prove in an enforceable manner the exact Rendering viewed and accepted by the Customer;
• User-agent of the browser and of the device used for the confirmation;
• Identifier of the configuration job and, following payment, the Shopify order number assigned.

5.3 — Remedies available in the event of a lack of conformity

The exclusion of the right of withdrawal does not in any way prejudice the Customer's rights in the event of a lack of conformity of the Product with respect to the approved Rendering, pursuant to Arts. 128–135 of Legislative Decree 206/2005. For such cases, please refer to Art. 8 — Legal Guarantee of Conformity. The rights provided by the Refund & Returns Policy published on the Site also remain applicable.

6Prices, VAT and Payment Methods

All prices indicated on the Site are expressed in euros (€) and are inclusive of VAT, unless otherwise indicated. Shipping costs, where applicable, are indicated separately at checkout before confirmation of the Order.

LATEREGO reserves the right to modify prices at any time. Changes do not affect Orders already confirmed at the time of the variation.

6.1 — Payment Gateways

Payment is made exclusively in advance at the time of checkout through the following gateways available on the Site:

• Shopify Payments (Visa, Mastercard, American Express credit/debit cards);
• Stripe;
• PayPal.

Transactions are managed directly by the respective providers. LATEREGO does not store or process payment card data itself. The processing of payment data is subject to the privacy policies of the respective providers.

6.2 — Moment of Charge and Commencement of Assembly

The charge of the amount takes place at the time of payment (Step 5), which the Customer may make only after having confirmed the Rendering (Step 4). There is no charge during the phases of photo upload (Step 2), automatic processing of the Rendering (Step 3) or confirmation of the design (Step 4). Assembly of the Product is started immediately after payment confirmation.

7Shipping and Delivery

7.1 — Production and Shipping Times

The times indicated below are indicative estimates. Processing of the Rendering runs from the upload of the photo (Step 2); production runs from payment confirmation (Step 5):

The times indicated are estimated and do not constitute an essential term of the Contract, unless otherwise agreed in writing. LATEREGO undertakes to promptly communicate to the Customer any significant and unforeseeable delays.

7.2 — Courier and Traceability

Shipment takes place through a trackable express courier. When the courier takes charge of the shipment, the Customer receives by e-mail the tracking number to monitor the progress of the delivery.

7.3 — Transfer of Risk

Pursuant to Art. 63(1) of Legislative Decree 206/2005, the risk of loss or damage of the Product transfers to the Customer at the moment the latter, or a third party designated by them other than the carrier, acquires physical possession of the Product. However, where the Customer themselves has chosen a courier other than that proposed by LATEREGO, the risk transfers at the moment of delivery to the courier chosen by the Customer.

7.4 — Failed Delivery

In the event of failed delivery for reasons attributable to the Customer (e.g. incorrect address, prolonged absence, failure to collect from the courier's depot), the storage and/or re-shipping costs will be borne by the Customer. LATEREGO is not responsible for delays or failed deliveries resulting from incorrect information provided by the Customer at the time of the Order.

8Legal Guarantee of Conformity

The Seller is liable for any lack of conformity of the Product pursuant to Arts. 128–135-octies of Legislative Decree 206/2005, as amended by Legislative Decree No. 170 of 4 November 2021.

8.1 — Duration of the Guarantee

The legal guarantee of conformity has a duration of 2 (two) years from the date of delivery of the Product. The lack of conformity must be reported to the Seller within 2 months of its discovery.

8.2 — Defects Covered by the Guarantee

The legal guarantee covers the following production defects, objectively verifiable with respect to the Rendering approved by the Customer:

• Bricks missing with respect to the intended set;
• Bricks not conforming to the approved design (incorrect shape or structure);
• Significant assembly errors with respect to the approved Rendering;
• Brick colours significantly different from those approved in the Rendering (except for the colour tolerance referred to in Art. 12);
• Physical defects of the bricks (fractures, deformations) not attributable to transport.

8.3 — Exclusions from the Guarantee

The following cases are not covered by the legal guarantee:

• Subjective aesthetic dissatisfaction of the Customer where the Product corresponds to the approved Rendering;
• Colour variations falling within the normal tolerance between digital on-screen rendering and physical materials (see Art. 12);
• Damage caused by improper use, incorrect handling or accidents after delivery;
• Defects resulting from low-quality photos or insufficient resolution provided by the Customer, which affected the quality of the Rendering;
• Natural deterioration of the materials over time.

8.4 — Complaint Procedure

To exercise the rights arising from the legal guarantee of conformity, the Customer must:

1. Contact LATEREGO through the Site chat;
2. Indicate the unique order number as identifier;
3. Describe in detail the defect encountered;
4. Attach clear photographs of the defect, allowing comparison with the approved Rendering.

LATEREGO will respond to the report within a reasonable time and, in the event of a confirmed lack of conformity, will propose the remedies provided by law (repair, replacement, price reduction or termination of the Contract) according to the order of preference established by Arts. 130-135 of Legislative Decree 206/2005. For operational details of the procedure, please refer to the Refund & Returns Policy published on the Site.

9Customer's Liability for Uploaded Images

9.1 — Applicable Legal Framework

The uploading of images to the LATEREGO Site is subject to multiple legal sources that the Customer is required to comply with:

9.2 — Customer's Representations and Warranties

By proceeding to upload a photo and completing checkout, the Customer expressly declares, under their sole responsibility, that:

9.3 — Indemnification and Hold Harmless in Favour of LATEREGO

9.4 — Impossibility of Prior Verification and LATEREGO's Powers

LATEREGO operates as a mere technical provider of the customisation service and is unable to verify in advance, for each image received, the legal lawfulness of the content, the ownership of copyright, the presence or absence of the consent of the persons portrayed, or the existence of parental authorisations for minors.

The Seller nevertheless reserves the unquestionable right to:

• Refuse or interrupt the processing of any image that appears manifestly unlawful, offensive, harmful to the dignity of persons or that manifestly violates the rights of third parties;
• Request documentation from the Customer proving ownership of the rights or the consent of the persons portrayed, where reasonable doubts arise as to the lawfulness of the uploaded image;
• Suspend the Order pending the requested documentation, without this constituting a breach of contract by LATEREGO;
• In the event of a definitive refusal to process for reasons attributable to the Customer, refund the payment received, net of any processing costs already incurred for the Rendering.

For information on the processing, retention and rights relating to uploaded images, please refer to the Privacy Policy of the Site, which governs the purposes, retention periods (2 years from delivery) and the rights of the data subject under the GDPR.

10LEGO® Disclaimer

11Intellectual Property

11.1 — LATEREGO's Rights

The LATEREGO brand, the logo, the content of the Site (texts, illustrative images, graphics, layout, interfaces), the process and methodology for processing the 3D Rendering, as well as all the software and technologies used to make the Product, are the exclusive property of Sesterzi 2 S.r.l. or are used under specific licences.

The reproduction, copying, distribution or unauthorised commercial use of any element protected by copyright or other intellectual property rights of LATEREGO is prohibited, without prior written authorisation.

11.2 — Customer's Rights over the Uploaded Image

The Customer retains full ownership of the rights to the photo they upload to the Site. The uploading of the image does not entail any assignment of rights to LATEREGO. The Customer grants LATEREGO a temporary, limited, non-exclusive and non-transferable licence for the sole purpose of processing the 3D Rendering and producing the personalised set that is the subject of the Order.

LATEREGO will not use the photos uploaded by the Customer for marketing, advertising communication or public disclosure purposes without the Customer's prior express consent. For details on the processing of images, please refer to the Privacy Policy.

11.3 — 3D Rendering

The Rendering processed by LATEREGO on the basis of the Customer's photo constitutes a derivative work created with LATEREGO's proprietary methodology and technologies. By approving the Rendering, the Customer acquires the right to receive the corresponding physical Product, but does not acquire rights to the commercial reproduction or distribution of the Rendering itself, which remains the intellectual property of LATEREGO.

12Limitation of Liability

12.1 — Colour Correspondence

12.2 — Force Majeure

LATEREGO is not responsible for delays or failures to perform caused by force majeure events, meaning unforeseeable, exceptional events beyond the Seller's reasonable control, including by way of example: natural disasters, epidemics, wars, terrorist acts, customs blockages, carrier strikes, prolonged interruptions in the supply of materials, technical failures of third-party platforms.

In the event of force majeure, LATEREGO undertakes to promptly inform the Customer and to propose reasonable solutions, including a refund where performance becomes definitively impossible.

12.3 — Courier Delays

LATEREGO is not responsible for delivery delays attributable to the courier, once the Product has been delivered to the carrier. LATEREGO undertakes to provide the Customer with the tracking number to allow direct monitoring of the shipment and to support the Customer in managing any disputes with the courier.

12.4 — Service Unavailability

LATEREGO does not guarantee uninterrupted and error-free accessibility of the Site. The Seller reserves the right to temporarily suspend the service for maintenance, updates or technical reasons, without this constituting a breach of contract, except where the suspension prejudices the performance of a Contract already concluded.

12.5 — Maximum Limit of Liability

Within the limits permitted by applicable law and without prejudice to the provisions on the legal guarantee of conformity and liability for damage from defective products, LATEREGO's overall liability towards the Customer for any cause may not in any case exceed the amount paid by the Customer for the specific Order that is the subject of the dispute.

Nothing provided in these T&C limits or excludes LATEREGO's liability for wilful misconduct or gross negligence, nor the mandatory rights granted to the consumer by the legislation in force.

13Privacy and Processing of Personal Data

The processing of the Customer's personal data — including the personal details provided at checkout, the shipping address, the contact data and the uploaded images — is governed by the Privacy Policy published on the Site, drafted in compliance with Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003 (Privacy Code) as amended by Legislative Decree 101/2018.

The Customer is invited to read the Privacy Policy carefully before proceeding with the purchase. Below, by way of summary, are some relevant elements within the scope of the Contract:

• Data Controller: Sesterzi 2 S.r.l., Via Carlo Maria Maggi 6, 20154 Milan (MI);
• Main purposes: performance of the Contract, processing of the Rendering, shipping, after-sales support, tax obligations;
• Image retention: the images uploaded by the Customer and the approved Rendering are retained for a period of 2 years from delivery, in order to allow the verification of any lack of conformity within the scope of the legal guarantee;
• Guest checkout: as no user account is provided, the data are associated with the unique order number as the identifier of the contractual relationship;
• Mailing list: subscription to the commercial mailing list is optional (opt-in) and independent of the purchase.

To exercise the rights of access, rectification, erasure and data portability, the Customer may contact LATEREGO through the methods indicated in the Privacy Policy.

14Communications and Customer Support

Pursuant to Art. 12 of Legislative Decree 70/2003, LATEREGO informs that communications relating to Orders take place through the following channels:

LATEREGO responds to communications received through the Site chat within a reasonable time on working days. Communications sent by the Seller to the Customer are transmitted to the e-mail address provided at checkout, which the Customer is responsible for keeping active and correct.

15Amendments to the Terms and Conditions

LATEREGO reserves the right to modify these T&C at any time, in order to adapt them to regulatory changes, service updates or operational needs. Amendments will be published on the Site with an indication of the date of entry into force.

Amendments apply exclusively to Orders placed after their entry into force. Orders already concluded continue to be governed by the T&C in force at the time of conclusion of the Contract.

The Customer is advised to consult periodically the T&C published on the Site. Continuing to make purchases after publication of the changes constitutes acceptance of the new conditions.

16Applicable Law, Competent Court and ODR

16.1 — Applicable Law

These T&C and any dispute relating to the interpretation, validity and performance of the Contract are governed by Italian law. The Italian-language version of these T&C is the primary and legally binding version.

16.2 — Competent Court

For any dispute arising from these T&C or from the Contract:

• Where the Customer holds the status of consumer within the meaning of Legislative Decree 206/2005, the mandatory territorial jurisdiction is that of the court of the place of residence or domicile of the consumer, pursuant to Art. 33(2)(u) of the same decree;
• Where the Customer acts in the exercise of their professional or business activity, the competent court is the Court of Milan.

16.3 — Alternative Dispute Resolution (ADR/ODR)

Pursuant to Legislative Decree No. 130 of 6 August 2015 (implementing Directive 2013/11/EU) and Regulation (EU) No. 524/2013, the consumer Customer has the right to resort to alternative dispute resolution (ADR) procedures before taking legal action.